Job Description
Join our award-winning team at The Grand Hotel Sacramento, where luxury meets hospitality! We're seeking a passionate Front Desk Agent to create unforgettable experiences for our distinguished guests. As the first point of contact, you'll embody our commitment to excellence while managing check-in/out processes, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Sacramento's premier hospitality destination.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and address concerns with professionalism
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain accurate guest records and system data
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy and cash handling experience
- Positive attitude and professional appearance