Job Description
Join our award-winning team at Harbor View Hotel & Resort, Tampa's premier luxury destination! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while managing check-in/out operations. Enjoy competitive benefits including health insurance, 401(k) matching, and complimentary room nights. Work in our stunning waterfront property with state-of-the-art amenities and career advancement opportunities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Resolve guest inquiries and concerns with exceptional service standards
- Coordinate housekeeping, maintenance, and concierge services
- Process payments and handle cash/credit transactions accurately
- Upsell hotel amenities, dining, and special packages
- Maintain detailed records of guest preferences and special requests
- Collaborate with team members to ensure smooth operations
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license and clean driving record
- Strong attention to detail and multitasking ability
- High school diploma or equivalent; hospitality degree preferred