Job Description
Join our award-winning team at Desert Rose Inn & Suites, Tucson's premier boutique hotel. We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our vibrant desert oasis. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic travel destinations. Apply today to become part of our family!
Responsibilities
- Check-in/check-out guests using PMS systems with efficiency and accuracy
- Manage reservations and optimize room occupancy
- Resolve guest inquiries and concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and local attractions
- Maintain a clean and organized lobby environment
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with Opera or similar PMS software
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Tucson tourism and attractions
- High school diploma or equivalent
- Valid Arizona driver's license preferred
- Spanish language skills highly desirable