Job Description
Join our award-winning team at Grand Pacific Hospitality as a Front Desk Agent and kickstart your career in luxury hospitality! We're seeking energetic individuals to deliver exceptional guest experiences at our iconic Los Angeles property. This is your opportunity to develop customer service excellence while working in a dynamic, fast-paced environment with growth potential into management roles. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Proficient in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Professional appearance and positive attitude
- Valid work authorization required