Job Description
Join the vibrant hospitality scene in Chicago as a Front Desk Agent at Grand Plaza Hotel. We're seeking energetic individuals to create memorable guest experiences at our downtown landmark. Perfect for career starters in the luxury hospitality industry, this role offers comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and the thrill of working in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Assist with VIP guest arrangements and special requests
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with basic computer systems and reservation software
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork-oriented mindset
- Basic knowledge of Chicago attractions and transportation