Job Description
Join our award-winning team at Oceanview Hotel & Resort as a Front Desk Agent! We're seeking energetic hospitality professionals to create unforgettable guest experiences in the heart of sunny Long Beach. This entry-level role offers rapid career growth with comprehensive training in guest relations, reservations management, and concierge services. Enjoy competitive pay, flexible scheduling, and a vibrant work culture just steps from the beach. Perfect for recent graduates or career changers passionate about customer service excellence!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Act as primary point of contact for guest requests and concerns
- Maintain detailed records using property management systems
- Process payments and handle cash/credit transactions securely
- Support concierge services with local attraction recommendations
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer proficiency with reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Flexibility to work weekends, evenings, and holidays
- Previous customer service experience preferred