Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Milwaukee Grand Hotel! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of downtown Milwaukee. This entry-level role offers comprehensive training and growth opportunities in the luxury hospitality industry. If you're passionate about customer service and ready to kickstart your career, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations and room assignments with accuracy
- Address guest inquiries and resolve issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with valet services and luggage handling
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- 0-1 years of customer service or hospitality experience
- Proficiency with basic computer systems and reservation software
- Excellent verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to teamwork