Job Description
Join our award-winning Nashville hotel as a Front Desk Agent and launch your hospitality career! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of Music City. As the first point of contact, you'll create memorable moments while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic team environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Process payments and maintain accurate financial records
- Respond to guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations calmly and effectively
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Previous customer service experience preferred
- Flexible availability including nights/weekends
- Tennessee driver's license (if required for errands)