Job Description
Launch your hospitality career with Metropolitan Hotel Group as a Front Desk Agent in Philadelphia! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our downtown flagship location. This entry-level role offers comprehensive training, competitive benefits, and clear growth pathways within our luxury hotel chain.
Join a team that values professionalism, attention to detail, and genuine hospitality. You'll master check-in/out procedures, reservation systems, and local knowledge while working in a vibrant environment. Perfect for recent graduates or career changers seeking dynamic work in Philadelphia's thriving hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using strong problem-solving skills
- Collaborate with housekeeping, maintenance, and F&B departments
- Maintain front desk operations and security protocols
- Process payments and manage cash handling procedures
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Basic computer proficiency with reservation systems
- Outstanding verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and commitment to exceptional service