Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Portland's vibrant downtown. This entry-level role offers comprehensive training and career growth opportunities in luxury guest services. You'll be the first point of contact for international travelers, corporate clients, and local explorers seeking exceptional experiences. Our competitive benefits package includes health insurance, paid time off, and employee discounts at all our properties.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS system
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations for dining, attractions, and events
- Operate multi-line phone systems and manage voicemail messages
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Exceptional communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and genuine passion for hospitality
- Basic knowledge of Portland attractions and transportation