Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! This entry-level position offers the perfect launchpad for a career in hospitality. You'll be the first point of contact for our esteemed guests, creating memorable experiences while managing check-in/check-out processes. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of San Jose's premier destinations.
Responsibilities
- Deliver exceptional customer service during guest check-in, check-out, and throughout their stay
- Manage room reservations using our property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and demeanor
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization required
- Positive attitude and team player mentality