Job Description
Join our award-winning team at Grand Harbor Inn & Suites, a premier waterfront destination in downtown Tampa! We're seeking enthusiastic individuals to kickstart their hospitality careers as Front Desk Agents. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic environment where every day brings new experiences and connections.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Assist with concierge services and local recommendations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Positive attitude with strong attention to detail
- Flexible availability including nights/weekends