Job Description
Join our award-winning team at Harborview Hotel & Suites, Baltimore's premier waterfront destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing the charm of our city. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant downtown location.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Conduct safety inspections and emergency protocols
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Maryland hospitality certification preferred
- Flexible schedule including nights/weekends
- Basic computer literacy with MS Office suite