Job Description
Join the heart of hospitality at Grand Plaza Hotel, where exceptional service meets luxury. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our guests in the vibrant heart of Los Angeles. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our premium hotel chain. If you're passionate about customer excellence and thrive in a fast-paced environment, apply today to become the welcoming face of our iconic property.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera/PMS) for seamless operations
- Act as local tourism ambassador with recommendations for attractions
- Maintain a clean, organized front desk environment
Qualifications
- 2+ years front desk or high-end customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and clean driving record
- Flexible availability including weekends/holidays
- Basic knowledge of Los Angeles geography and attractions
- High school diploma or equivalent required