Job Description
Join our award-winning team at Grand Plaza Hotel, Orlando's premier destination for luxury hospitality. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of Florida's tourism capital. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, handling inquiries, and ensuring operational excellence. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of America's most exciting cities.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments using property management systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, RoomRack)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Ability to stand for extended periods and lift up to 25 lbs