Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Fresno, where exceptional service meets California Central Valley charm! We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a vibrant downtown location. If you're passionate about hospitality and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate shift reports and occupancy records
- Utilize hotel management systems (Opera/PMS) effectively
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Basic math skills for handling cash transactions
- Positive attitude with a passion for service excellence