Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Horizon Hotel in downtown Houston! We're seeking a charismatic professional to deliver exceptional guest experiences while managing hotel operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage room inventory and maximize revenue through upselling strategies
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute VIP guest arrival procedures
- Assist with event coordination and group bookings
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license
- Basic knowledge of Houston tourism attractions
- First Aid/CPR certification (or willingness to obtain)