Job Description
Join our award-winning team at the Grand Plaza Hotel Indianapolis, where exceptional service meets Midwestern hospitality. We're seeking a dynamic Front Desk Agent to create memorable guest experiences in our downtown landmark location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Indianapolis' premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate issues when necessary
- Utilize hotel management systems (Opera) efficiently
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Indianapolis attractions and services