Job Description
Join our award-winning team at Seaside Grand Hotel, Long Beach's premier waterfront destination! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our luxury boutique hotel. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of California's most vibrant coastal cities.
As the first point of contact for our international guests, you'll embody our commitment to exceptional service while managing all front desk operations. Enjoy stunning Pacific Ocean views, a supportive team environment, and the chance to develop hospitality leadership skills.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize Opera property management system efficiently
- Upsell hotel amenities and local experiences
- Maintain accurate guest records and confidential information
- Support revenue management initiatives through rate optimization
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (for valet coordination)
- Basic knowledge of Long Beach attractions and services
- Fluency in English; bilingual Spanish highly valued
- Ability to stand for extended periods and lift 25 lbs