Job Description
Join our award-winning team at Grand Louisville Hotel as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences in the heart of Louisville's vibrant downtown. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a luxury hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
- Collaborate with concierge team to provide local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Louisville attractions and transportation