Job Description
Join our award-winning team at the Grand Plaza Hotel in Charlotte's vibrant Uptown district! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences and drive our hospitality excellence forward. As the first point of contact, you'll embody our commitment to luxury service while managing seamless check-in/check-out processes. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in North Carolina's premier hospitality destination.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for flawless operations
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Utilize property management systems (Opera/PMS) efficiently
- Upsell hotel amenities and services to maximize revenue
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, FOSSE)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required