Job Description
Join the prestigious Omaha Grand Hotel as a Front Desk Agent and become the face of luxury hospitality in the heart of downtown Omaha. We're seeking a dynamic professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Nebraska's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest engagement
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- Flexible availability including nights, weekends, and holidays