Job Description
Join our award-winning team at the Grand River Hotel & Resort, where exceptional hospitality meets California's vibrant capital city. We're seeking a dynamic Front Desk Agent to be the first point of contact for our discerning guests. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in Sacramento's premier luxury hotel. If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Deliver outstanding guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing with precision
- Address guest inquiries and resolve issues promptly and professionally
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Process payments and maintain accurate financial records
- Utilize property management systems (e.g., Opera) efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license (if required for errands)
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent
- Professional appearance and positive attitude