Job Description
Join our award-winning hospitality team at Pacific Gateway Hotels, where we create unforgettable guest experiences in the heart of San Diego! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain. If you're passionate about service excellence and thrive in a dynamic environment, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservation inquiries and optimize room inventory to maximize occupancy
- Handle guest requests with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain security protocols and manage lost-and-found procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for duties)
- Basic knowledge of San Diego tourism landscape
- Availability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required