Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Washington! We're seeking a charismatic professional to create memorable guest experiences in the heart of downtown Seattle. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a luxury environment. If you thrive in fast-paced settings and possess exceptional people skills, apply today!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Washington State driver's license preferred
- Flexible availability including weekends/holidays