Job Description
Join our award-winning team at Grand Hotel Detroit as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to create unforgettable guest experiences in the heart of downtown Detroit. This part-time role offers flexible scheduling and the opportunity to grow your hospitality career while working in a vibrant, luxury environment. If you thrive in fast-paced settings and love making people smile, apply today!
Responsibilities
- Efficiently check guests in/out while maintaining a warm, professional demeanor
- Handle reservations, modifications, and special requests with precision
- Resolve guest concerns promptly using exceptional problem-solving skills
- Process payments and maintain accurate transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and information about Detroit attractions
- Maintain a clean, organized front desk and lobby area
Qualifications
- Minimum 1 year customer service or hospitality experience required
- Proficiency with hotel management software (Opera, etc.)
- Strong multitasking abilities with attention to detail
- Excellent communication and interpersonal skills
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Detroit geography and attractions