Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and become the first impression of luxury hospitality! We're seeking energetic, customer-focused professionals to manage our premium front desk operations during evenings and weekends. This part-time role offers flexible scheduling while delivering exceptional guest experiences in the heart of Indianapolis.
As a Front Desk Agent, you'll handle check-ins/out, manage reservations, and resolve guest inquiries with professionalism and warmth. We provide comprehensive training and a supportive team environment perfect for hospitality enthusiasts looking to grow their careers.
Responsibilities
- Manage seamless guest check-in/out processes using hotel management systems
- Process payments and accurately maintain guest folios
- Resolve guest inquiries and complaints with exceptional service standards
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain accurate reservation records and availability updates
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience
- Positive attitude and professional appearance