Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Louisville Hotel! We're seeking a charismatic and customer-focused professional to create memorable experiences for our guests. This part-time role offers flexible scheduling and an opportunity to grow your career in the luxury hospitality industry. Enjoy competitive pay, employee benefits, and a vibrant downtown Louisville work environment.
Responsibilities
- Manage guest check-in/check-out processes with speed and precision
- Handle reservations and room assignments using Opera property management system
- Address guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (Opera, PMS)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license and reliable transportation