Job Description
Join our award-winning hospitality team at Grand Bay Hotel, where exceptional service meets coastal elegance. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the heart of Tampa. This part-time role offers flexible scheduling and opportunities for growth within our luxury resort environment. If you're passionate about hospitality and thrive in fast-paced settings, we want to meet you!
Responsibilities
- Deliver warm, professional check-in/check-out experiences for all guests
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Basic knowledge of Tampa attractions and services