Job Description
Join our award-winning team at Grand Plaza Hotel in Los Angeles, where hospitality meets excellence! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of California's vibrant tourism scene. Perfect for career starters, this role offers comprehensive training, growth opportunities, and a chance to work in one of LA's premier luxury accommodations. Enjoy competitive pay, benefits, and a dynamic environment where your passion for service shines.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and address guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable service delivery
- Resolve guest concerns promptly to ensure satisfaction
- Collaborate with concierge team for local recommendations
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Valid work authorization in the United States
- Basic knowledge of Los Angeles attractions preferred