Job Description
Launch your hospitality career at Detroit's premier luxury hotel! As a Front Desk Agent, you'll be the first point of contact for guests, delivering exceptional service while mastering hotel operations. We provide comprehensive training for motivated individuals ready to grow in the vibrant Detroit hospitality scene. Enjoy competitive pay, benefits, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries, requests, and resolve complaints promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and reservation details
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency with reservation systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Customer service experience preferred but not required
- Attention to detail and problem-solving abilities
- Positive attitude with team collaboration focus
- Must be authorized to work in the United States