Job Description
Join the vibrant hospitality team at Grand Ocean Hotel, a premier beachfront destination in Long Beach! We're seeking enthusiastic individuals to kickstart their careers in the hotel industry. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while gaining hands-on experience in reservations, guest relations, and hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury property. Perfect for recent graduates or career changers passionate about customer service excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Follow safety and security protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid CA driver's license (if transporting guests)