Job Description
Join our award-winning hospitality team at Grand Wichita Hotel & Resort! We're seeking passionate individuals to kickstart their careers in guest services. As a Front Desk Agent, you'll be the first point of contact for our valued guests, delivering exceptional experiences that set us apart. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a luxury downtown setting. If you're a people-person with a strong work ethic, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest experiences
- Assist with concierge services and local recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer proficiency (Microsoft Office, PMS systems)
- Ability to work flexible shifts including nights/weekends
- Attention to detail and multitasking ability
- Positive attitude and team-oriented mindset