Job Description
Join the award-winning team at Grand Louisville Hotel, where luxury meets southern hospitality! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences in our downtown Louisville landmark. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Derby City. This role includes health insurance, paid time off, and career growth opportunities within our expanding portfolio.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid driver's license (for airport shuttle duties)
- Flexible availability including weekends and holidays