Job Description
Join our award-winning team at Grand Plaza Hotel, Portland's premier luxury destination! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of the Pacific Northwest's hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate billing records, and balance daily transactions
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through attentive service and attention to detail
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Valid Oregon driver's license and clean driving record
- Basic knowledge of Portland attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs