Job Description
Join our award-winning luxury hotel in downtown Seattle and become the face of exceptional hospitality. As a Front Desk Agent, you'll create memorable experiences for high-profile guests while showcasing your expertise in premium service delivery. We offer competitive compensation, comprehensive benefits, and growth opportunities in one of Washington's most iconic hospitality destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems and optimize room allocations for maximum occupancy
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, concierge, and valet departments seamlessly
- Process payments and maintain accurate financial records
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain strict confidentiality of guest data and hotel operations
Qualifications
- 2+ years of luxury hotel front desk experience required
- Proven expertise in Opera or similar property management systems
- Exceptional communication skills and multilingual abilities (Spanish/Chinese preferred)
- Strong problem-solving abilities in high-pressure situations
- Valid Washington State Food Handler's card (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished business etiquette