Job Description
Join our award-winning team at Pacific Hospitality Group, where exceptional guest experiences begin at the front desk. As a Front Desk Agent, you'll be the first point of contact for our discerning guests at our luxury oceanfront property in San Diego. We offer competitive compensation, comprehensive benefits, and a vibrant work environment in America's Finest City.
Responsibilities
- Provide exceptional guest check-in/out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize Opera property management system efficiently
- Handle guest complaints with professionalism and solution-oriented mindset
- Process payments and maintain accurate financial records
- Execute upselling strategies to enhance guest experience and revenue
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license preferred
- Strong attention to detail and multitasking abilities
- Customer service certification a plus