Job Description
Join the vibrant heart of Louisville's hospitality scene at the Grand Louisville Hotel. We're seeking passionate individuals to deliver exceptional guest experiences in our newly renovated downtown property. As a Front Desk Agent, you'll be the first point of contact for our discerning travelers, combining warm Southern hospitality with modern efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our award-winning hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and upsell premium services
- Maintain cleanliness and organization at the front desk area
- Assist with group bookings and special event coordination
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- Positive attitude and polished professional appearance