Job Description
Join our award-winning downtown Kansas City hotel team as a Part-Time Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and guest inquiries. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in a luxury environment.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized service and attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math skills for cash handling and payment processing
- Valid driver's license (for local errands if required)
- High school diploma or equivalent