Job Description
Join the vibrant hospitality scene in Fresno! Grand Central Hotel Fresno is seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our boutique downtown property. As the first point of contact, you'll embody our commitment to luxury service while managing seamless check-ins, resolving inquiries, and ensuring operational excellence. This role offers growth opportunities in a thriving California destination.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and room status updates
- Resolve guest complaints with empathy and solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and manage cash drawer procedures
- Execute upselling strategies for premium rooms and amenities
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and reliable transportation
- Basic knowledge of Fresno attractions and local services
- High school diploma or equivalent required
- Spanish language fluency highly valued