Job Description
Welcome to a career where every interaction matters. We are currently seeking a dynamic and welcoming Front Desk Agent to join our team at the Wichita Grand Hotel. If you thrive in a fast-paced environment and have a passion for exceptional guest service, this is the perfect opportunity for you to launch your hospitality career.
As a Front Desk Agent, you will be the face of our brand. You will be responsible for creating memorable first impressions and ensuring our guests feel valued from the moment they arrive. We offer comprehensive training for entry-level candidates, making this an excellent role for those looking to grow within the hotel industry.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and handle check-ins and check-outs efficiently using our property management system.
- Guest Communication: Answer incoming calls and emails promptly, responding to inquiries regarding hotel amenities, local attractions, and directions.
- Lobby Management: Maintain the cleanliness and organization of the front desk area and lobby to ensure a welcoming atmosphere.
- Reservation Support: Assist with managing room inventory, processing reservations, and updating guest profiles accurately.
- Problem Resolution: Address guest complaints or issues with a solution-oriented approach, escalating complex matters to management when necessary.
- Payment Processing: Handle cash and credit card transactions accurately, balancing daily reports at the end of the shift.
Qualifications
- Education: High school diploma or GED required; some college or hospitality coursework is a plus.
- Experience: Previous experience in customer service or hospitality is preferred, but not required for our entry-level program.
- Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Madeline) is highly desirable.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be able to work flexible hours, including weekends and holidays.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).