Job Description
Join our award-winning team at Grand Hotel Omaha as a Front Desk Agent! We're seeking energetic, guest-focused individuals to be the first point of contact for our visitors. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of Omaha's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage cash drawer with accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (training provided)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and willingness to learn hotel operations
- Previous customer service experience (preferred but not required)