Job Description
Join our award-winning luxury hotel in the heart of Houston! As a Front Desk Agent at Grand Plaza Hotel Houston, you'll be the first point of contact for our distinguished guests. We're seeking a charismatic professional with a passion for hospitality to create memorable experiences while ensuring seamless operations. Enjoy competitive benefits, career growth opportunities, and work in an environment that celebrates excellence. Relocation assistance provided!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservation systems and room assignments with precision
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Collaborate with housekeeping, maintenance, and F&B teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a professional, welcoming lobby atmosphere at all times
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- Fluency in English; Spanish proficiency highly valued