Job Description
Are you a detail-oriented professional looking to make an impact in the heart of Houston? The Grand Houston Hotel & Spa is seeking a dedicated Night Auditor to join our dynamic team. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, we want to hear from you.
As our Night Auditor, you will serve as the face of the hotel during evening hours, ensuring seamless operations and maintaining our high standards of service. We offer a competitive salary, a supportive work culture, and opportunities for growth within the industry.
Responsibilities
- Check guests in and out of the hotel efficiently while maintaining a welcoming demeanor.
- Perform nightly financial reconciliation of hotel accounts and revenue reports.
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Conduct security rounds of the property to ensure the safety of guests and staff.
- Manage the front desk switchboard and resolve telecommunication issues.
- Maintain a clean and organized work area, including the front desk and lobby.
- Assist in the preparation of daily housekeeping reports and shift handovers.
Qualifications
- High school diploma or equivalent required; post-secondary education in Hospitality is a plus.
- Previous experience in a hotel front desk or guest services role is preferred.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Strong attention to detail and excellent mathematical skills for financial tasks.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Must be able to stand or sit for extended periods.