Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC, and become the face of exceptional hospitality! We're seeking a dynamic Front Desk Agent to deliver unforgettable guest experiences while managing seamless check-in/check-out processes. As a key member of our 24/7 operations team, you'll uphold our reputation for excellence through warm interactions and flawless service. Enjoy competitive pay, comprehensive benefits, growth opportunities, and work in a stunning downtown location near Uptown's vibrant attractions.
Responsibilities
- Deliver exceptional guest service during check-in/check-out and throughout guest stays
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and special requests promptly and professionally
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Maintain accurate guest records using property management systems
- Process payments and manage cash handling procedures
- Uphold safety protocols and emergency response procedures
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if driving required)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte area attractions and services