Job Description
Join our award-winning luxury hotel team in the heart of beautiful San Diego! As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering world-class hospitality experiences. We offer competitive benefits, career growth opportunities, and a dynamic work environment in one of America's most vibrant cities. If you're passionate about creating memorable guest moments and thrive in fast-paced settings, this is your dream opportunity.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and proactive solutions
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with area recommendations
- Maintain confidentiality of guest data and hotel operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (for va shuttle support)
- Flexible availability including nights, weekends, and holidays