Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our luxury downtown Chicago property. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of Illinois' most vibrant hospitality destinations. If you thrive in dynamic environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly with a solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Chicago attractions and transportation
- Valid driver's license preferred
- Spanish language skills a plus