Job Description
Join our award-winning downtown Oklahoma City hotel as a Front Desk Agent! We're seeking a passionate hospitality professional to create memorable guest experiences through exceptional service, seamless check-ins, and local expertise. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Oklahoma's most vibrant cities.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software
- Handle reservations, billing inquiries, and payment processing
- Provide local recommendations for dining, attractions, and events
- Resolve guest concerns promptly with empathy and professionalism
- Maintain accurate records of guest communications and preferences
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash drawer with precision
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Oklahoma City attractions and amenities
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays