Job Description
Join our award-winning team at Grand Hotels International in the heart of downtown Minneapolis! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our flagship property. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, embodying our commitment to luxury service. Enjoy competitive benefits, career advancement opportunities, and a vibrant work environment in one of America's most dynamic cities. Apply today to become part of our legacy of excellence!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room occupancy
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Maintain security protocols for guest safety
Qualifications
- 2+ years hotel front desk experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Minnesota hospitality certification preferred
- Strong attention to detail and organizational skills
- Ability to thrive in fast-paced environments
- Basic knowledge of Minneapolis area attractions