Job Description
Join our award-winning team at Desert Oasis Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional hospitality in the vibrant heart of Tucson. As our first point of contact, you'll create memorable stays for travelers from around the world while enjoying competitive benefits, career growth opportunities, and a supportive work culture. If you're passionate about service excellence and thrive in dynamic environments, we invite you to apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain organized front desk and lobby areas
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including weekends/holidays
- Tucson local knowledge preferred
- High school diploma or equivalent